The Impact of Smart Technology on Business Model Transformation and Organizational Change Management

Abstract

This study examines how smart technology capabilities reshape business models and support organizational change management. Smart technology is modeled through five dimensions: information technology infrastructure, artificial intelligence, automation and intelligent process transformation, techno strategy, and digital communication and integration. The applied section is an analytically reproducible demonstration based on a synthetic sample of 286 bank employees and managers designed to resemble five-point Likert survey data. It is not evidence collected from actual respondents. Reliability, construct validity, descriptive statistics, Pearson correlations, and standardized multiple regression were used. The measurement scales achieved Cronbach alpha values between 0.832 and 0.909, while average variance extracted values exceeded 0.50. The model explained 49.6 percent of the variance in business model transformation and 57.8 percent of the variance in organizational change management. Information technology infrastructure produced the strongest unique effect on business model transformation, whereas digital communication and integration was the strongest predictor of change management. Artificial intelligence had a positive effect on business model transformation but did not make a statistically significant unique contribution to change management. Business model transformation also contributed positively to change management after the five technology dimensions were controlled. The findings indicate that technology produces organizational value when infrastructure, intelligent applications, process redesign, strategic governance, and digital integration are developed as a coordinated capability system. The paper concludes with implementation priorities and a field-validation protocol for future empirical use.